The vast majority of our products are stored in our own facilities, so the merchandise will be ready immediately after ordering. Once the confirmation of the effective payment made by the User has been received, Grupo R. Queraltó will process the shipment of the products selected by the User.
In the event that the User urgently requires the shipment of the selected product, he must contact via email or through the chat available on the Grupo R. Queraltó website, the urgent delivery times.
The shipping cost to United Kingdom is £2.90. In Section Three "Shipping Methods," you can see the shipping cost. Then we will refund the total amount of the order, excluding shipping costs when applicable. We will take care of collecting the order and cover the associated costs.
Destination duties and local taxes are not included.
Other returns. If for any reason you are not satisfied with your order, you have a period of 30 calendar days from the date of delivery of the order to return it. You do not need to provide an explanation for returning the order if you do not wish to; it is your choice, simply return it. We will refund you the full amount, except for shipping costs if the order requires it.
You just need to inform our customer service and our transport company will come to your home to collect the product.
It is very important that the products are well packaged when you return them to us to prevent any damage during transportation.
When the courier collects your return, you can request the delivery receipt as proof that the product you want to return has been collected.
Once we receive the merchandise and verify that all the above conditions are met, Grupo R. Queraltó will proceed with the refund according to the payment method used and, if applicable, with the shipment of the new product:
- If the payment was made by credit card, the amount will be refunded to the same credit card.
- If the payment was made by bank transfer, we will request the bank account number where the amount should be credited.
NOTE: You will receive your refund within 7 days of the receipt of the exchanged or returned product in our warehouse. If you paid by credit card, it is possible that your bank may not show the refund amount in your account until the following month.
To request an exchange or return, please email us at email@example.com
Please note that we do not accept shipments with freight collect. Please contact us before making an exchange.
NOTE: In some cases, the delivery times depend on the brand and product and are indicated in the product details. As we work with products from around the world, Grupo R. Queraltó is not responsible for delays caused by transportation companies or complications in production. However, Grupo R. Queraltó will immediately notify you of any delays. It is also possible that delivery days may change during the summer season or during temporary factory closures for holidays.
We recommend keeping the original packaging for at least 30 days after receiving your order to facilitate identification and return.
IMPORTANT: In the event of receiving damaged goods or detecting any lack of conformity, we recommend that you note it on the carrier's delivery note at the time of delivery and/or notify us within 24-48 hours so that we can offer you a solution as soon as possible.
NOTE: In some cases, the delivery time depends on the brand and the product and is indicated inside each of our product sheets. As we work with products from all over the world, Queraltó is not responsible for delays caused by transport companies or complications in production. However, Queraltó will notify you immediately of any delay. It is also possible that delivery days may change during the summer season or during factory downtime due to holidays.
We recommend that you keep the original packaging for at least 30 days from receipt of the order in order to facilitate its identification and return.
NOTE: When an order is placed outside of Peninsular Spain, our customer service department will contact you by email to explain the specifications of your shipment.
IMPORTANT: In the event of receiving damaged merchandise or that it detects a lack of conformity, we recommend that you state this on the carrier's delivery note at the time of delivery and/or notify us within a period of 24-48 hours. in order to offer you a solution as soon as possible.